What do you need help with?

How do I get access to your Client Portal?

When we first setup your account, you will get an email from us with a link and temporary password. Check your spam folder and be sure to whitelist email from our domain bara.net.

I don't have an email with a link, how can I access the Portal?

Call Tracie Gilley at (256) 586-4130 (Direct) or email [email protected]. She will make sure you don't have any issues or problems.

I'm having a problem getting the appointment time I need. What can I do?

We schedule appointments at 9, 10, 11 in the mornings, 1, 2, 3 & 4 in the afternoons six days a week (Monday through Saturday). We schedule evening appointments at 6 & 7 pm Monday through Friday. If your desired Agent is not available, you may have to select another Agent.

My address, telephone number or email address has changed. What is the best way to notify you?

Login to our Client Portal and update this information there. We will be notified and our system will update once we approve the updates.

I've already filed my returns and I just received another tax reporting document. What do I do?

Scan it and upload to the Portal and we will contact you. Alternatively, take a photo of it with your phone and email it to us [email protected].

I'm unable to make the trip to Arab this year. Can I send my documents?

Absolutely. We prepare approximately 400 returns long distance every year. You can mail the documents with priority mail, upload through the portal or even email them to us. For security purposes, it's best if you reply to one of our emails with the attachments. All of our email is secured with security certificates that protects the attachments in transit.

I owe taxes and I'm unable to full pay at this time. What are my options?

Call your Agent to discuss an installment agreement. Generally we can get an installment agreement in place that will spread the payments over up to 72 months. Obtaining the installment agreement will prevent collection activity.

I have received a letter or notice from the IRS or State Department of Revenue. What should I do?

Get the letter or notice to us; bring it, upload it to the portal, email it or fax it. We will review it and advise you of the next step. Rest assured we will handle the matter for you.

What are your Telephone Extensions?

What is your Secure Fax Number?

Fax: (256) 586-4138

Need help? Contact us!

During Tax Season (Feb 1 - Apr 15), our office hours are 8:00 am to 8:00 pm CST Monday through Friday and 8:00 am to 5:00 pm on Saturdays. After Tax Season office hours are Monday through Thursday 9:00 am to 5:00 pm CST.