call chart 2019 vs 2018

Tax Season Telephone Traffic at the Office

The 10 weeks of tax season are a very busy time for us.

This year my phone system and people handled 8,106 calls! 3,525 were incoming calls while 4,581 were outgoing calls.

During the same period last year, we handled 8,017 total calls. Of which, 3,689 were incoming and 4,328 were outgoing.